Shipping & Delivery Policy

At BeautyLion.ch, we take pride in delivering our exclusive Swiss skincare and wellness products safely, efficiently, and with the care our customers deserve. Below you’ll find detailed information on shipping costs, delivery times, international shipping, customs duties, and what to do in case of delivery issues.

📦 Shipping Costs & Delivery Times

We offer standard shipping via Swiss Post. All orders are processed promptly and shipped within 1–2 business days. Delivery timeframes depend on the destination:

Destination Shipping Method Cost Free Shipping Threshold Estimated Delivery Time
Switzerland 🇨🇭 Swiss Post CHF 8.– Free shipping on orders over CHF 100.– 2–3 working days
EU & Europe 🇪🇺 Swiss Post CHF 25.– Free shipping on orders over CHF 300.– 3–5 working days
Rest of the World 🌍 Swiss Post CHF 53.– Free shipping on orders over CHF 300.– 5–10 working days

Please note: During peak seasons, express delivery services may be temporarily unavailable.

🌍 International Shipping Guidelines

We proudly ship worldwide using Swiss Post, and for special shipping requests, we also work with UPS and FedEx. For assistance with custom shipping needs, contact us at 📩 bz@beautylion.ch.

  • The maximum order value for international shipments is CHF 999.– (net) to avoid complex customs formalities.

  • If your order exceeds this limit, we can arrange to split it into multiple smaller shipments upon request.

💼 Duties, Taxes & Customs Information

Additional customs duties, VAT, or import taxes may apply for shipments outside Switzerland and are the responsibility of the customer.

  • To learn more, please consult your local customs office or the Swiss Federal Customs Administration.

  • Note: Some hazardous goods may not be eligible for international shipping via Swiss Post.

🚚 Delivery Issues & Liability

We’re here to support you with any shipping concerns. Please review the following policies for lost, damaged, or undelivered packages.

Lost, Stolen or Damaged Packages

  • Report any issues within 14 days of the expected delivery date.

  • If damaged, please include photos of the package and product(s) for the courier’s investigation.

  • For orders within Switzerland, we may use various carriers. The fastest option is selected at the time of shipping.

IMPORTANT: If you choose to release the shipping carrier of liability at checkout, BeautyLion.ch is not responsible for any loss or damage incurred after delivery confirmation.

We strongly recommend keeping carrier liability coverage intact to protect your order in case of unforeseen issues.

📦 Refused or Undeliverable Packages

Please ensure your shipping details are correct before completing your order.

  • Refused or undeliverable packages will incur a CHF 15.– return fee (CHF 30.– for international orders).

  • Shipping fees are non-refundable as BeautyLion covers part of the outbound shipping cost.

  • Misaddressed parcels may be lost in transit and are not eligible for refunds.

🏠 Address Changes After Ordering

Due to our fast processing system, orders begin fulfillment almost immediately after placement. Therefore, address changes are rarely possible after your order has been submitted.

  • For UPS shipments, rerouting may be available for a CHF 15.– fee, but it is not guaranteed and may delay your order.

  • If an incorrect address leads to a failed delivery, standard return-to-sender fees will apply.

Questions? We're Here to Help.

If you have any questions about shipping, delivery options, or special requests, our team is happy to assist you.

📩 Email us at bz@beautylion.ch — we’ll respond as quickly as possible.