How can we help?
Find quick answers about shipping, returns, payments and more. Can't find what you need? We're one email away at bz@beautylion.ch.
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- 📦 Shipping & Delivery
- 🔄 Returns & Refunds
- ✅ Authenticity & Products
- 💳 Payment & Discounts
- 🚚 Order Tracking
- 👤 Account & Contact
How can we help?
Find quick answers about shipping, returns, payments and more. Can't find what you need? We're one email away.
📦 Shipping & Delivery
Q1 How long does delivery take?
Orders are processed within 1–2 business days and shipped from Lausanne via Swiss Post. Typical times: Switzerland 2–3 business days, EU & Europe 3–5, rest of the world 5–10. During peak seasons delivery may take slightly longer.
Q2 How much does shipping cost?
Switzerland: CHF 8, free over CHF 100. EU & Europe: CHF 25, free over CHF 300. Rest of the world: CHF 53, free over CHF 300. Exact costs are shown at checkout.
Q3 Do you ship worldwide?
Yes. We deliver to most countries with tracked shipping. If your country isn't available at checkout, email bz@beautylion.ch and we'll check options for you.
Q4 Will I have to pay customs duties?
Orders shipped outside Switzerland may be subject to import duties and taxes set by your local customs authority; these are the customer's responsibility. Swiss VAT is included within Switzerland.
🔄 Returns & Refunds
Q1 What is your return policy?
You have 14 days from delivery to return unopened, unused products in their original packaging. For hygiene reasons, opened cosmetics and supplements can't be returned unless defective. Items marked "Final Stock" are non-returnable.
Q2 How do I return an item?
Email bz@beautylion.ch with your order number, pack the items with the return receipt, and send to: BeautyLion — Swiss Pyramid SA, Avenue de Tivoli 2, CH-1007 Lausanne, Switzerland. We recommend tracked shipping, as return costs are borne by the customer.
Q3 When will I receive my refund?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days.
My order arrived damaged — what should I do?
Email bz@beautylion.ch within 48 hours of delivery with photos of the product and packaging. We'll arrange a replacement or full refund, including shipping, at no cost to you.
Q5 Do you offer exchanges?
We don't offer direct exchanges. To exchange an item, return it following the steps above and place a new order.
✅ Authenticity & Products
Q1 Are your products authentic?
Yes — 100%. Every product is sourced directly from Swiss brands or their authorized distributors. We never sell parallel imports of unknown origin, counterfeits, or expired stock.
Q2 How fresh are the products?
We hold lean stock and reorder frequently, so products ship with healthy shelf life remaining. Expiry-sensitive items are checked before dispatch.
Q3 Can you help me choose the right product?
Of course. Email bz@beautylion.ch with your skin type or wellness goals and our team will recommend suitable options. We speak English, French, German, and Chinese.
💳 Payment & Discounts
Q1 Which payment methods do you accept?
Visa, Mastercard, Maestro, American Express, Apple Pay, PayPal, TWINT, PostFinance, WeChat Pay, and Alipay. All payments are encrypted and processed by PCI-DSS-compliant providers.
Q2 Which currencies can I pay in?
Prices are shown in CHF and can also be displayed in EUR, USD, and GBP. Your card is charged in the currency selected at checkout.
Q3 How do discount codes work?
Enter your code in the Coupon Code field in the cart or at checkout. One code per order; some brands and already-discounted items may be excluded — see our Site-Wide Exclusions page. New subscribers get a 15% welcome code by joining our newsletter.
🚚 Order Tracking
Q1 How do I track my order?
Once your order ships, we'll email you a tracking link so you can follow your parcel directly on the carrier's website (such as Swiss Post). Please allow up to 24 hours after dispatch for tracking to activate.
Q2 My tracking hasn't updated — is something wrong?
International shipments can pause at customs for several days; this is normal. If tracking hasn't moved for more than 7 business days, email bz@beautylion.ch and we'll investigate with the carrier.
Q3 Can I change or cancel my order?
If your order hasn't shipped, we can usually modify or cancel it — email us as soon as possible with your order number. Once shipped, changes aren't possible, but you can use our 14-day return policy.
👤 Account & Contact
Q1 Do I need an account to order?
No, you can check out as a guest. An account lets you track orders, save your wishlist across devices, and check out faster next time.
Q2 How can I contact you?
Email bz@beautylion.ch (we reply within one business day, Mon–Fri). Phone: +41 21 88 88 877. Boutique: Avenue de Tivoli 2, CH-1007 Lausanne, Switzerland.