Help & FAQs
Shipping · Returns · Payment · Products
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Orders & Shipping
How long does delivery take?
Within Switzerland, orders arrive in 3–5 working days. International orders take 5–7 working days. You will receive a tracking link as soon as your parcel is dispatched.
How much does shipping cost?
Shipping is free within Switzerland on orders over CHF 100, and free worldwide on orders over CHF 300. Below those amounts, the exact cost is shown at checkout before you pay.
Will I pay customs or import duties?
For orders delivered within the European Union, the price you pay at checkout is the final price — there is nothing further to pay on delivery. For destinations outside Switzerland and the EU, any import duties or taxes charged by your country are set by your local authorities and are the responsibility of the recipient.
Can I collect my order in Lausanne?
Yes. Our boutique is at Avenue de Tivoli 2, CH-1007 Lausanne. Please contact us first so we can confirm the items are in stock and arrange a time — the boutique does not keep fixed opening hours.
Returns & Refunds
Can I return a product?
You have 14 days from delivery to return unopened, unused products in their original packaging. For hygiene and safety reasons, opened cosmetics and supplements cannot be returned unless they are defective.
How do I start a return?
Contact us first at bz@beautylion.ch with your order number and the reason for the return. Once we have approved it, we will send you a prepaid return label and cover the return shipping. Please do not send anything back before contacting us.
When will I get my refund?
Approved refunds are issued to your original payment method within 10 working days of us receiving and inspecting the returned item.
Payment & Invoices
Which payment methods do you accept?
Visa, Mastercard, Maestro, American Express, Diners Club, Discover, JCB, Apple Pay and PayPal. All payments are processed by trusted third-party providers — we never store your full card details.
Do you provide an invoice?
Yes. An invoice is issued for every order. If you need it made out to a company, please tell us at the time of ordering.
Products
Are your products authentic?
Yes. Every product we sell is genuine Swiss stock, sourced directly from the brands or their authorised Swiss distributors. We do not buy through grey-market channels.
Do you include samples?
We include samples with most orders where the brand provides them. Samples are not available for supplements and other wellness products.
Which product is right for me?
Our specialists give free, personalised guidance — tell us your skin type or your goal on the Ask an Expert page and we will come back to you within 24–48 hours.