Shipping & Delivery Policy

Last updated: 13 September 2026

We ship Swiss beauty and wellness products worldwide from our base in Lausanne. Below you will find our delivery times, shipping costs, and what happens if something goes wrong with your parcel.

1. Processing Time

Orders are processed and dispatched within 1–2 working days. You will receive a tracking link by email as soon as your parcel is on its way. Orders placed at the weekend or on a Swiss public holiday are dispatched on the next working day.

2. Delivery Times and Costs

Switzerland
CHF 8.– · free on orders over CHF 100.–
Delivery in 3–5 working days

Europe and rest of the world
CHF 29.– · free on orders over CHF 300.–
Delivery in 5–7 working days

Delivery times are estimates from the date of dispatch. During peak periods such as Christmas and New Year, dispatch and delivery may take a few days longer than usual.

3. Packaging

Every order is packed to protect the products in transit. Glass bottles and jars are individually wrapped, and orders are dispatched in unbranded outer packaging for discretion. If you are sending an order as a gift, tell us in the order notes and we will leave the invoice out of the parcel; your invoice is still issued and sent to you by email.

4. Duties and Taxes

Orders delivered within the European Union arrive with no additional charges — the price you pay at checkout is the final price.

For destinations outside Switzerland and the EU, import duties, VAT and customs handling fees may apply on arrival. These are set by your local authorities and are the responsibility of the recipient. We declare every parcel accurately and cannot mark orders as gifts or understate their value.

5. Delivery Address

Please check your delivery address carefully before completing your order. Orders enter fulfilment almost immediately, so we cannot guarantee that an address change is possible once an order has been placed. If you notice a mistake, contact us at bz@beautylion.ch as soon as possible and we will do what we can.

We are not responsible for failed or delayed deliveries caused by an incomplete or incorrect address supplied by the customer.

6. Lost, Damaged or Undelivered Parcels

Damaged parcels. If your parcel or its contents arrive damaged, send us photographs of both the outer packaging and the products within 48 hours of delivery. Early notice allows us to open a claim with the carrier while the evidence is still available.

Parcels that do not arrive. If your order has not reached you, please tell us within 14 days of the expected delivery date so that we can trace it with the carrier.

For orders within Switzerland we work with several carriers and select the fastest option at the time of dispatch.

If a parcel is refused on delivery or returned to us as undeliverable, we will contact you to agree how to proceed. Any re-dispatch cost is discussed with you before anything is charged. Where a refused delivery is treated as a return, the return shipping charges set out in our Returns & Refunds Policy apply.

If you need to return something, see our Returns & Refunds Policy.

7. Collection in Lausanne

You are welcome to collect your order from our boutique at Avenue de Tivoli 2, CH-1007 Lausanne. Please contact us first so we can confirm that your items are in stock and arrange a time — the boutique does not keep fixed opening hours. Click & collect orders are ready within 24 hours.

An order placed on this website is an online purchase even if you collect it in the boutique, and the conditions in our Returns & Refunds Policy apply to it in the usual way. Products chosen and bought in person at the boutique cannot be returned or exchanged, except where a product is defective.

8. Contact